Return windows are set per product, not store-wide, because a mascara and a laptop cannot reasonably carry the same terms. The window for any individual item is shown on its product page and recorded against the order — check there first, and treat this document as the general rule rather than the specific answer.
Most items carry a 30-day return window from delivery. Some carry 7 days, some 60 days, and a small number are sold with no return policy at all. Where an item states "No return policy", that is binding except where it arrives faulty or not as described, in which case your statutory rights apply regardless of what the listing says.
Items must come back unused and in original packaging unless the reason for return is a fault.
Returns are free within the UK and EU using the prepaid label in your dispatch email. Elsewhere, return postage is at your cost.
Refunds go to the original payment method and generally appear within 5 to 10 business days of the item reaching us.
Perishable goods, including groceries, cannot be returned once delivered unless faulty on arrival.
This document is embedded and retrievable — when you ask the assistant a policy question, it answers from this text rather than from memory.